Question 1

What does the 20-minute timed slot include?

Accepted Answer

Your booking reserves a 20-minute timed slot covering the required safety briefing, group entry and the haunted-house experience itself which will last about 10 minutes.

Question 2

How many people can take part together?

Accepted Answer

Each session admits a maximum of 6 guests. If your booking has fewer than 6 people, you may be grouped with other guests booked into the same time slot.

Question 3

What happens if I arrive late?

Accepted Answer

Please arrive 5 minutes early. If you are late and others are booked in your slot, we will proceed with those present. We may move you to a later available slot, subject to same-day capacity.

Question 4

Will performers touch or chase guests?

Accepted Answer

No. Performers will not make physical contact with guests or run after them through corridors. The scares use controlled movement, scene blocking, sound, lighting and live acting.

Question 5

How to find us at ORTO?

Accepted Answer

Come up at Level 2 and spot us in front of a Blue Inmers logo!

Question 6

Can I take photos or videos inside?

Accepted Answer

Yes. Event-specific recording arrangements will be explained during the guest briefing. Follow the staff instructions and no flash photography/ videography are allowed.

Question 7

Can I cancel and get a refund?

Accepted Answer

A full refund of the eligible ticket price is available at least 7 days before the start of your booked session. Eventbrite’s processing fees are non-refundable. Refunds are not available within 7 days of the booked session.

Question 8

Is the event suitable for children?

Accepted Answer

The experience will include dark spaces, sudden sounds, jump scares and live performers. Parents and guardians should decide whether the experience suits their children and accompany them accordingly.

Question 9

Can I change my ticket date or time?

Accepted Answer

Yes. Ticket date and time can be changed via Eventbrite at no additional charge, subject to availability.

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